Johnson & Wood Veterinary Practice Ltd – Vets in Newton-Le-Willows
Clinic Overview
Johnson & Wood Veterinary Practice Ltd is a general veterinary practice in Newton-Le-Willows, with out-of-hours and emergency care provided by Vets Now. Recent feedback covers routine appointments, diagnostics, surgery, parasite treatment, insurance support and end-of-life care. Reviews are mixed overall: many owners praise Alison, Chris and the wider team for compassion, continuity and aftercare, while some recent reviewers raise concerns about communication, clinical judgement and the condition of the premises.
Services
- •General consultations and routine care, including check-ups for dogs and cats and follow-on prescribing where needed.
- •Parasite treatment and prescribing, with reviews mentioning flea medication provided after a consultation.
- •Diagnostics, including blood tests used to guide treatment decisions.
- •Surgery and aftercare, with one recent owner describing a pet being examined by Chris and booked into surgery the next morning, followed by regular updates and recovery support.
- •Management of more complex medical cases, including one detailed review describing research and sourcing of newly available medication for a serious feline condition.
- •Euthanasia and end-of-life care.
- •Insurance administration support, including help with claims.
- •Out-of-hours and emergency cover via Vets Now.
Pricing
No published pricing information is currently available for this clinic.
People
- •Alison Johnson is the most consistently praised named clinician in reviews, with owners describing her as caring, calm, knowledgeable and professional. Feedback credits her with long-term continuity of care, thoughtful handling of complex cases, and persistence with an insurance claim that resulted in a £1,600 credit.
- •Chris is mentioned positively in a recent review for examining a very unwell dog, arranging surgery quickly, and keeping the owner informed through treatment and recovery.
- •Wider team: several reviewers describe the staff as kind, supportive, compassionate and thorough.
- •Unidentified staff member with tattoos: one reviewer particularly praised her for offering comfort during a distressing end-of-life visit.
Reviews
Johnson & Wood has a 4.5-star Google rating from 520 reviews. Recent written feedback is mixed, with several strong 5-star experiences alongside a run of serious complaints.
- •Positive reviews often centre on caring treatment and follow-through, including praise for quick surgical care, strong aftercare, supportive communication and long-term trust in the practice.
- •Alison stands out strongly in feedback, especially for compassion, professionalism, continuity of care and practical help beyond the consultation itself.
- •Routine and ongoing care appear regularly, including check-ups, parasite treatment, blood tests and support with more involved medical cases.
- •Negative reviews focus on communication and confidence in decision-making, with some owners describing feeling pressured, not listened to, or unhappy with diagnosis and repeat charging; a few also comment that the reception area and premises feel tired.
