Parker & Crowther Vets

Crowther and parker we have used for all pur pets forwe have been with f the last 12 years . We always get an appointment thats suits are needs . Highly recommend them .

Penny loves visiting this vets. She can’t get enough of the receptionists, they are the best. Would recommend.

Always feel super comfortable here, everyone is so nice and Lana (my dog) is always treated so well with lots of cuddles from the vet 🥰

Been coming here for 25 years, last year Ian diagnosed holly with diabetes and was quick to treat her

Needed to see vet this morning, thankfully was able to get appointment in Birkdale. Staff are great in Birkdale, so caring. Was seen quickly, and now feel better my dog has been seen! Well done staff, it’s so nice to get friendly knowledgeable professionals. Would not go anywhere else !

Caring veterinary practice, staff are amazing , would recommend this practice to anyone , I put all of my trust as does Louis my TT

I had a very distressing experience with this practice, involving both poor medical decision-making and unacceptable financial handling around my rescue dog. On the financial and administrative side, I had to request my insurance forms four separate times before they were sent. Once the insurance refund was received by the practice, they refused to forward the money to me despite the fact that all bills had been paid in full at the time of receipt and I did not owe them any money. When I repeatedly emailed asking for the refund to be released, the practice then began making deductions from the refund without any explanation or itemised breakdown. Only after I explicitly pointed out that withholding or making unexplained deductions from a refund is contrary to RCVS guidance on fee transparency did they return the full amount. Clients should not have to chase repeatedly or quote professional regulations to receive money they are entitled to. They had also previously added extra costs onto bills without clearly stating it at the time, seemingly being a pattern with this vet. Medically, my dog has significant behavioural difficulties, and I repeatedly requested mood-stabilising medication. I was told this would only be prescribed after a behaviourist assessed him while unmedicated. I complied with this requirement, yet the medication was still refused. I was eventually forced to write an email stating I would leave the practice in order to access appropriate treatment, which I found deeply upsetting. Since starting mood-stabilising medication, my dog’s behaviour has improved dramatically, confirming this intervention was appropriate. My dog also has a known intolerance to NSAIDs, yet I was advised to keep him on them regardless. While on the NSAID he was vomiting daily and refusing food. When I stopped the medication myself, he improved immediately. Concerns about BOAS (breathing difficulties of the dog) and ongoing gastrointestinal issues were repeatedly ignored. When my behaviorist highlighted the dogs BOAS syndrome which the vet practice hadn't put forward in multiple examinations I pushed for BOAS assessment and surgery. I rang the insurance and they were quite happy to do the boas surgery, they just needed the vet to ring them and arrange it. The practice refused to contact my insurance provider, despite the insurer confirming they were happy to cover it and only required the vet to make contact. This refusal unnecessarily delayed investigation and care and meant I had to change vets in order to access this care for the dog. There was also clear discomfort around my choice of independent behaviourist. I was repeatedly questioned about why I had not used the practice’s recommended behaviourist, whose fees were quoted at £1,000–£1,500 for an initial consultation, compared with my behaviourist who initially worked for free and then charged £300 for the first month. My behaviourist actively attempted to collaborate with the practice through calls and written communication, but this appeared unwelcome. Overall, my dog’s behavioural needs, BOAS symptoms, and gastrointestinal issues were not appropriately addressed, treatment was delayed, and I felt dismissed and pressured as an owner. I would not recommend this practice.

Such lovely staff

Plenty of room in the car park. Whilst I was wondering how to carry my heavy cat, one of the staff came out to carry it for me. Very kind of her. The female vet and all the other staff were friendly and efficient. When it was time to go, the same person who had carried my cat in came to carry it out for me. A very stress free visit.